Shipping and returns
We offer free shipping on all our order and orders are shipped within 3-7 business day Monday - Friday 8am - 5pm EST
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Customs and Duties
Duties may not be applicable to U.S customers due to the North American free trade agreement on all products made in Canada, please call your local customs office for more information. Duties may be applicable to UK and Australia Customers. All international shipments ship D.D.U. (Delivery Duty Unpaid). Consignees are responsible for all applicable duties, taxes and import charges at time of delivery.
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you notice an issue on the products or anything else on your order, please submit a problem report by filling out our contact form or by emailing
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to